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Here’s a clear, practical rundown of how to set up and use Launchpad in GoHighLevel (HighLevel). I’ll cover both:

  • The built‑in Launchpad (agency + sub‑accounts)
  • Options for a custom Launchpad if you want more control

1. Understand what Launchpad is

In current HighLevel, LaunchPad is an in‑app onboarding dashboard that:

  • Shows guided “actions” (connect domain, set up phone, integrate Stripe, etc.)
  • Often includes short tutorial videos and direct links to the feature pages
  • Exists in two contexts:
    • Agency LaunchPad – for you (the agency owner/admin)
    • Sub‑account LaunchPad – for each client account

HighLevel’s docs call this a “guided, video-based onboarding experience” that’s auto‑enabled for new agency accounts created after June 5, 2025 (HighLevel support article).

2. Check that Launchpad is available in your account

  1. Log in to your HighLevel agency view.
  2. In the left sidebar, look for “LaunchPad”:
    • If you see it, click into it – it’s already enabled.
    • If you don’t see it:
      • Your agency may be older than June 5, 2025 (new LaunchPad is only auto‑enabled for newer accounts).
      • Or it’s still rolling out for your tier.
    • In that case, open Help / support chat in HighLevel and ask them to enable Agency LaunchPad for your account (the support article explicitly says to contact support if you don’t see it yet).

Note: All agency accounts on the main paid plans ($97 / $297 / $497) are eligible for the new LaunchPad, per HighLevel’s docs (HighLevel support).

3. Basic setup & use of Agency Launchpad

Once you’re inside the Agency LaunchPad:

  1. Review the onboarding steps
    You’ll see a list of cards/actions such as (examples – actual items can differ):
    • Connect your Stripe account
    • Set up your Twilio / phone numbers
    • Connect a domain
    • Install a snapshot / create a sub‑account
    • Enable SaaS mode
  2. Click into an action
    • A short video opens in a side panel or a modal explaining what to do.
    • There’s usually a button that deep‑links you to the right settings page.
  3. Complete the configuration on the target page:
    • Ex: For Stripe – connect your Stripe account, set pricing, etc.
  4. Return to LaunchPad
    • Hit LaunchPad again in the sidebar.
    • That step should now show as completed or partially done.
  5. Work through all critical steps until the progress indicator shows that you’re “launched”.

These actions don’t require a separate “save” for LaunchPad – it just reads the state of your account and updates.

4. Sub‑account Launchpad (for your clients)

Every location / sub‑account can have its own LaunchPad that guides your clients through their setup. HighLevel notes that sub‑accounts have their own LaunchPad experience similar to the Agency one (HighLevel support).

To set it up correctly from your side:

  1. In Agency view, go to Sub‑Accounts and open a client location.
  2. In the location’s sidebar, click Launchpad.
  3. Verify the default items cover what your client actually needs:
    • Connect calendars
    • Set up Google/My Business integrations
    • Set up reputation management
    • Enable website/funnel, etc.
  4. Use snapshots + workflows to ensure:
    • The core assets (funnels, pipelines, calendars, automations) are already in place.
    • When the client clicks a LaunchPad step, there’s actually something there to configure (e.g., the funnel exists; booking calendar exists).

While HighLevel is working on richer customization, most of the per‑client tailoring is currently done via:

  • What assets you load via snapshots
  • What features you turn on/off per location
  • Custom menu links (see next).

5. “Custom” Launchpad options inside native HighLevel

The built‑in LaunchPad is not yet fully customizable (hence many feature requests at HighLevel’s Canny board). As of the latest feedback:

  • Agencies want to:
    • Add/remove steps
    • Hide certain features (e.g., Yext, WordPress) for specific plans
    • Add custom items and links.

Until HighLevel ships full customization, here are practical workarounds inside native GHL:

5.1 Use Custom Menu Links as a pseudo‑Launchpad

  1. In Agency View, go to Settings → Company → Custom Menu Links.
  2. Create a “Start Here” or “Launchpad” link that:
    • Points to an internal GHL page (knowledge base, funnel, membership, etc.)
    • Or to an external URL where you host your own launchpad page (Notion, simple web page, etc.).
  3. Pin this at the top of the client’s left sidebar and optionally:
    • Use a clear icon and the same naming across all accounts.
    • Include your tutorials, Looms, onboarding forms, etc. on that landing page.

5.2 Use Membership Area or Funnel as a Launch Center

  1. Create a funnel or website page called “Launchpad” or “Getting Started”.
  2. Add:
    • Buttons that deep‑link to:
      • Calendar settings
      • Pipeline / Opportunities
      • Review manager
      • Specific automations.
    • Embedded videos (Loom/YT) explaining each action.
    • Links to support/chat.
  3. Link to that page via:
    • A Custom Menu Link in the left nav.
    • A LaunchPad item if/when HighLevel allows custom steps.

For many SaaS agencies, this combo (Funnel + Custom Menu Link) effectively is a custom Launchpad.

6. Third‑party “Custom Launchpad” plugins (optional, advanced)

If you want deeper control (per‑plan launchpads, pop‑ups, rich layouts), there are 3rd‑party plugins like GHL Plugins – Custom Launchpad that:

  • Let you design fully custom launchpads inside HighLevel
  • Add pop‑ups, direct links, and resource sections
  • Are billed separately from HighLevel (e.g., $97/mo or part of a suite)
    See: GHL Plugins – Custom Launchpad and their KB entry here.

If you go that route, the general process is:

  1. Purchase / start trial of the plugin.
  2. Connect your HighLevel agency account.
  3. Configure:
    • Which links and actions appear
    • Layout/branding
    • Which sub‑accounts/plan types see which Launchpad.
  4. Add their Launchpad entry as a Custom Menu Link for each sub‑account (the plugin docs walk you through the specifics).

7. Simple checklist you can follow today

To keep it super actionable for you:

  1. Confirm LaunchPad is visible in your Agency view.
  2. Complete all Agency LaunchPad steps so your own account is properly set up.
  3. Create/adjust your onboarding snapshot so each new sub‑account:
    • Has basic funnels, calendars, and automations ready.
  4. For each new client:
    • Create location via snapshot.
    • Open their Launchpad (inside the location) and make sure everything works.
  5. Add a “Start Here / Training” custom menu link that goes to:
    • A funnel page or membership area that you own and can fully brand.
  6. If you need richer customization (per‑plan launchpads, pop‑ups, etc.), evaluate a plugin such as GHL Plugins’ Custom Launchpad.

If you tell me:

  • Whether you’re running SaaS mode or just using GHL as an agency, and
  • What niche InfestusSEO focuses on,

I can draft a Launchpad structure tailored for your clients (exact steps, copy for each item, and how it ties into your SEO onboarding).